Support
How can we help?
Start with the topic closest to your question. If none of them covers it, one of the mailboxes at the bottom of this page reaches a person.
Help topics
Find the page that answers your question.
Brigeio does not have a separate documentation portal yet, so each topic links to the page that carries the detail.
Getting started
What Brigeio needs, how to install it and the three steps from installation to your first session.
Go to DownloadConnecting
How a session is established, when it goes direct and when it is relayed through Brigeio.
Read the architectureCapabilities and limits
Whether the thing you are trying to do exists yet, and what its current status is.
See all featuresAccount and devices
Signing in, adding a computer and authorizing it before it can accept a session.
Read about securityPricing and Beta
What Brigeio costs today, what is planned after Beta and when you will be told.
See pricingBusiness use
Using Brigeio in a company during the Beta, and which business capabilities exist today.
Brigeio for Business
FAQ
Questions people ask before they start.
Is Brigeio free?
Yes. Brigeio is free for personal and business use during Beta. A free Personal plan will remain available after Beta.
Which operating systems are supported?
Brigeio currently focuses on Windows.
Can I use Brigeio for my business?
Yes. Business use is allowed during the Brigeio Beta.
Does someone need to be at the remote computer?
Unattended access is still in development and is listed as coming soon. Until it is released, a remote session runs on a computer that has been set up and authorized for access. The features page always shows the current status of each capability.
Is Brigeio secure?
Brigeio is designed with security as a core requirement. Detailed information about the connection architecture and security mechanisms is available on our Security page.
Where do I report a problem with the Beta?
Write to support@brigeio.com with the Brigeio version, the version of Windows you are using and what you were doing when it happened. Suspected security problems go to security@brigeio.com instead.
Talk to us
Cannot find your answer?
Three mailboxes, each read by the people building Brigeio. There is no ticket portal and no phone line.
Product support
Installation, connecting, accounts and anything that is not behaving the way you expected.
support@brigeio.comEmail product supportSecurity reports
Suspected vulnerabilities or anything that looks like a security problem in the application.
security@brigeio.comEmail the security mailboxEverything else
Questions about the Beta, business use, pricing or the product in general.
hello@brigeio.comEmail general enquiries
Brigeio is a small public Beta: there is no 24/7 cover, no live chat and no guaranteed response time. We answer as quickly as we genuinely can.
Ready to try it?
Start using Brigeio for free.
Free during BetaNo credit card required